Terms of Use

Welcome to Framed Minds.

These Terms of Use (the “Terms”) are a legal agreement between you (“you”, “your”) and Framed Minds LLC (“Framed Minds,” “we,” “us,” “our”). They govern your access to and use of:

• The Framed Minds website and any subdomains
• Our courses, programs, assessments, memberships, and related materials
• Our custom AI assistant, Echo
• Any other products or services we make available (collectively, the “Services”)

If you have any questions about these Terms, you can contact us at [email protected].

1. Who we are

Framed Minds LLC
Dallas, TX 75244
Email: [email protected]

Framed Minds is an educational and personal-development platform. We provide tools, content, and experiences to help you explore your inner world. We do not provide medical, psychological, psychiatric, or crisis services.

2. Eligibility

You may use the Services only if:

• You are at least 18 years old (or the age of legal majority in your jurisdiction, whichever is higher), and
• You have the legal capacity to enter into a binding contract.

If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

No exceptions for minors

Framed Minds is an adult platform. No part of the Services — including courses, assessments, community features, Bridges reports, events, or Echo — may be used by, or on behalf of, anyone under 18. This applies regardless of supervision, consent, or involvement by a parent, guardian, or other adult. Specifically:

• You may not create or maintain an account on behalf of a person under 18.
• You may not use your own account to run assessments, generate reports, or interact with Echo on behalf of, or in relation to, a specific person under 18.
• You may not allow a person under 18 to access or use your account, directly or indirectly.

Age attestation

During registration, you are required to attest that you are at least 18 years old. Providing false information about your age, or allowing a person under 18 to access or use your account, is a material breach of these Terms and may result in immediate suspension or termination of your account without refund.

Discovery and enforcement

If we discover or reasonably believe that an account holder is under 18, or that an account is being used by or on behalf of a person under 18, we reserve the right to immediately suspend or terminate that account and delete all associated personal data, in accordance with our Privacy Policy and applicable law. We may also, where we believe it appropriate, cooperate with relevant authorities.

3. No professional services / no emergency support

Framed Minds and Echo do not provide:

• Therapy, counseling, or mental health treatment
• Medical advice, diagnosis, or treatment
• Legal, financial, or other regulated professional advice
• Emergency or crisis intervention services

All content, assessments, AI responses, and materials are for educational and informational purposes only. They are not a substitute for professional advice, diagnosis, or treatment.

Framed Minds is not equipped to detect, monitor, or respond to mental health emergencies. You are solely responsible for seeking appropriate professional help when needed, and for how you choose to use the information you receive through the Services.

4. Accounts and security

To access certain features, you may need to create an account.

You agree to:

• Provide accurate, current information (including your age)
• Keep your login credentials confidential
• Not share your account or login credentials with any other person, and in particular not with any person under 18
• Notify us promptly at [email protected] if you suspect unauthorized use of your account

You are responsible for all activity that occurs under your account.

We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms or used the Services in a way that may cause harm to you, us, or others.

5. Payments, memberships, and refunds

Some parts of the Services require payment (such as courses, programs, events, memberships, or digital content).

• Prices, payment options, and access details will be shown at checkout.
• By completing a purchase, you authorize us or our payment processor to charge your selected payment method.
• Taxes may be added based on your billing address and applicable laws.

Auto-renewal of memberships

Memberships renew automatically. When you subscribe to a Framed Minds membership (such as Explorer, Navigator, or Circle Holder), your subscription will automatically renew at the end of each billing period (monthly or annual, as applicable) at the then-current price, unless you cancel before the renewal date.

You may cancel your membership at any time through your account settings or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period — you will retain access to your membership benefits until that date. We do not provide prorated refunds for partial billing periods unless otherwise required by applicable law.

If we change the price of your membership, we will notify you in advance (by email or in-app notification) and give you the opportunity to cancel before the new price takes effect.

Refunds

Our current refund and cancellation rules are described in the Refund & Returns Policy, which is incorporated into these Terms by reference. Please review it carefully before purchasing. In the event of any conflict, the more protective and specific refund terms shown at checkout will control.

6. Intellectual property & license to use the Services

Everything within the Framed Minds universe—including but not limited to:

• The Frames model, methods, frameworks, assessments, scoring logic, and questions
• Echo’s prompts, conversational flows, and personality
• Course content, videos, audio, meditations, exercises, text, graphics, logos, icons, and design
• The Framed Minds name, logo, brand assets, and look & feel

is owned by Framed Minds LLC or our licensors and is protected by copyright, trademark, and other laws.

Your license. Subject to these Terms and your payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for your own personal, non-commercial use.

You may not:

• Copy, reproduce, record, screenshot, distribute, publish, or publicly display our content without written permission
• Share course materials, assessments, or account access with anyone else, except as expressly allowed
• Reverse-engineer, decompile, or attempt to discover the underlying logic of our assessments, scoring, or Echo’s configuration
• Use any part of the Services—including Echo’s outputs, Frames, assessments, or course content—to create competing products, training data, or derivative tools
• Remove copyright, trademark, or other proprietary notices

If you wish to license or reference our content for professional or commercial use, contact [email protected].

7. Your content and community conduct

If the Services allow you to post, submit, or upload content (for example: comments, posts, responses, or messages), you retain ownership of that content.

By sharing content through the Services, you grant Framed Minds a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, display, adapt, reproduce, and distribute that content as reasonably necessary to operate, improve, promote, and protect the Services.

You agree not to upload, post, or share any content that is:

• Illegal, abusive, harassing, hateful, or discriminatory
• Sexually explicit, exploitative, or otherwise inappropriate for a personal-development community
• Intended to promote self-harm or harm to others
• Violating someone else’s intellectual property or privacy rights
• Containing viruses, malware, or other harmful code
• Soliciting, advertising, or promoting unrelated products or services without our prior written consent
• Sharing another member’s personal information, assessment results, or private communications without their consent

Moderation and enforcement

We may, at our sole discretion, remove, edit, or restrict visibility of any content that we believe violates these guidelines or is otherwise harmful to the community.

Repeated or serious violations — including but not limited to harassment, hate speech, threats of harm, doxxing, or sharing other members’ private information — may result in immediate account suspension or permanent termination, without prior warning and without refund.

We are not obligated to monitor all content, but we reserve the right to do so. Our community is built on safety, compassion, and mutual respect — and we will protect that environment.

8. Echo (AI assistant) – important limitations

Echo is available only to registered adult users (18+). You may not use Echo, or permit Echo to be used, on behalf of or in relation to any person under 18. Doing so is a material breach of these Terms.

Echo is a custom AI assistant powered by third-party technology (such as large language models). When you interact with Echo:

• Your prompts, questions, and conversation history may be processed by third-party AI providers to generate responses and to improve the Services.
• AI outputs may be inaccurate, incomplete, or inappropriate. They are generated probabilistically and may not have been reviewed by a human.

By using Echo, you agree that:

• You will not rely on Echo for medical, mental health, legal, financial, or other professional advice or emergencies.
• You will not share highly sensitive personal data (e.g., government IDs, full financial details, passwords) in Echo conversations.
• You understand that Echo is not a human, not a therapist, and not your clinician or advisor.
• You are responsible for how you interpret and act on Echo’s responses.

To the fullest extent permitted by law, Framed Minds is not liable for any decisions or actions you take based on Echo’s outputs.

9. Assessments and results

Our assessments, quizzes, and tools are designed for self-reflection and education.

They:

• Do not provide a diagnosis or treatment plan
• Do not replace an evaluation by a licensed professional
• May evolve over time as we refine our models and questions

You understand that your results are estimates and reflections, not fixed labels, and that we may use aggregated, de-identified assessment data to improve our tools and content.

10. Prohibited uses

You agree not to:

• Use the Services for any unlawful purpose
• Provide false or misleading information about your age or identity during registration
• Allow a person under 18 to access or use your account, directly or indirectly
• Use the Services, including Echo or any assessment, on behalf of or in relation to a specific person under 18
• Attempt to gain unauthorized access to any part of the Services or related systems
• Use automated tools (bots, scrapers, crawlers) to access the Services without our prior written consent
• Circumvent or disable security, age-verification, or access controls
• Use the Services to train or improve any AI model or dataset without our explicit written permission

11. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• Any particular result or outcome will arise from using the Services
• All information or content will be accurate, complete, or up-to-date

You use the Services at your own risk.

12. Limitation of liability

To the fullest extent permitted by law:

• Framed Minds and its owners, officers, employees, contractors, and partners will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of the Services.
• Our total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount you paid to us for the Services in the six (6) months prior to the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you. In that case, the limitation will apply to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Framed Minds and our officers, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms (including any breach of our eligibility or age requirements)
• Your violation of any law or third-party right

14. Termination

You may stop using the Services and close your account at any time by contacting us at [email protected] or through your account settings.

We may suspend or terminate your access to the Services, in whole or in part, at any time and for any reason, including but not limited to:

• Violation of these Terms or our community guidelines
• Violation of our eligibility or age requirements, including providing false age information, allowing a person under 18 to access or use your account, or using the Services on behalf of a person under 18
• Conduct that we reasonably believe is harmful to other members, third parties, or the integrity of the platform
• Extended inactivity, at our discretion and with reasonable notice
• Requests from law enforcement or government agencies

Upon termination, your right to use the Services will cease immediately. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to Sections 6 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 16 (Dispute Resolution).

We will handle any personal data associated with your terminated account in accordance with our Privacy Policy.

15. Changes to the Services and Terms

We may update, modify, or discontinue parts of the Services at any time.

We may also update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page and, where required, provide additional notice (such as via email or in-app notification).

Your continued use of the Services after changes become effective means you accept the revised Terms.

16. Dispute resolution

Informal resolution first

Before filing any formal dispute, you agree to contact us at [email protected] and attempt to resolve the matter informally for at least thirty (30) days. Most concerns can be resolved quickly this way.

Binding arbitration

If we cannot resolve a dispute informally, you and Framed Minds each agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including their formation, performance, or breach) will be resolved through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court.

The arbitration will take place in Dallas County, Texas, unless you and we agree otherwise or the AAA rules provide for a different location. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver

You and Framed Minds each agree that disputes will be resolved on an individual basis only. Neither you nor we may participate in a class action, class arbitration, or other representative proceeding. The arbitrator may not consolidate more than one person’s claims.

Exceptions

Either party may bring a claim in small claims court (if the claim qualifies) or seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights, without first engaging in the informal dispute resolution process described above.

Opt-out

You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, the Governing Law provision below will apply.

17. Governing law

These Terms are governed by the laws of the State of Texas and the United States, without regard to conflict of law principles.

To the extent that a dispute is not subject to arbitration under Section 16, it will be resolved in the state or federal courts located in Dallas County, Texas, and you consent to personal jurisdiction in those courts.

Where required by law, you may have additional consumer rights in your country of residence, and these Terms are not intended to limit those rights.

18. Contact

For questions about these Terms, you can reach us at:

Email: [email protected]
Mailing address: Dallas, Texas