Frequently Asked Questions - Framed Minds

frequently asked questions

clarity before you begin.

Framed Minds is built to help you understand your patterns without shame, pressure, or performance. These answers cover what the platform is, how it works, what it costs, and how your information is handled.

the basics

what this is, and what it isn’t.

Is this therapy?

No. Framed Minds is not therapy, and it does not diagnose, treat, or attempt to “fix” you.

It’s a self-understanding and reflection platform designed to help you recognize the patterns, language, and protective responses that shape how you experience life. Many people use Framed Minds alongside therapy, but it is not a replacement for professional mental health care, and no one here is acting as your clinician.

Who is Framed Minds for?

It’s for people who want clarity — not condemnation. Members tend to be people who:

  • Want to understand why they respond the way they do
  • Are tired of being told they’re “broken” or need to be fixed
  • Value language, insight, and self-awareness over quick hacks
  • Want growth without shame, pressure, or performance

You don’t need to be in crisis, and you don’t need to have everything figured out. You just need curiosity and honesty.

What are Frames, in plain language?

Frames are protective patterns — ways your mind learned to interpret the world in order to stay safe, connected, or in control.

They are not flaws. They are not diagnoses. They are not your identity. There are twelve of them, and everyone carries some combination.

Frames explain why certain reactions, habits, or inner narratives make sense, given what you’ve lived through.

What happens when I first join?

There’s a deliberate order to the beginning, so you’re never dropped into the deep end:

  • The Pact — a short personal commitment at your first login. Not a legal form; a way of naming what you’re here for.
  • The Welcome Tour — a brief orientation to where things live.
  • The Welcome Course — a six-lesson grounding in the language before you use it.
  • Your Self-Inventory — the assessment that reveals your Frames.
  • Activation — a guided handoff into what to do next.

From there, the platform opens up and you set the pace.

What happens after the Self-Inventory?

You receive insight into your dominant Frames, language to understand those patterns without judgment, and guidance on where to begin — reflection, courses, practices, or community.

From there, you choose your pace. Nothing is forced. There’s no “right” order — just a clear starting point.

Can I retake the assessment?

Yes, on a cooldown that depends on which instrument you’re taking.

  • The introductory Self-Inventory (Explorer) can be retaken every 30 days.
  • The Full Framed Inventory (Navigator) can be retaken every 45 days.

The waiting period is intentional. Inner work needs time to shift, integrate, and settle before it’s worth measuring again — and constant re-testing tends to become another form of self-surveillance.

Your next available date is always shown on your assessment page.

What if I’m already in therapy or coaching?

That’s completely okay, and common. Many people use Framed Minds alongside therapy or coaching as a way to develop clearer language, notice patterns between sessions, and reflect without pressure.

Framed Minds is designed to complement — not replace — other forms of support. If it’s ever useful, you’re welcome to bring what you find here into a session.

inside the platform

what you actually get.

What is Echo?

Echo is your reflective companion — an AI guide, not a person, and not a therapist. Echo knows the Frame language and something about where you are in your own work, so you can think out loud without re-explaining yourself each time.

Echo won’t analyse your trauma, push you to disclose, or keep probing when you signal discomfort. If you say you want to stop, Echo stops.

Every Echo conversation carries a visible notice that you’re talking with AI.

What are the courses?

Forty-eight guided courses — one for each of the twelve Frames across four stages: Discovery → Focus → Clarity → Mastery. Plus the Welcome Course that grounds you in the language first.

You move through them at your own pace, on any device, and your progress follows you.

What is Stillness?

A library of guided audio for settling the body — meditation, breathwork, grounding, and sound — organised across eight categories including Regulation & Grounding, Self-Compassion & Kindness, Emotional Processing, and Rest & Restoration.

It’s built for the moment you need it rather than the moment after.

How does the community work?

There are two places people gather.

The Groups directory holds three kinds of groups: Frame Circles — twelve groups, one per Frame; Spaces — dedicated rooms that hold conversations needing their own walls, including A Space for Women, A Space for Men, and A Space for LGBTQIA+; and Open Circles, which any member can create.

The Frame Forum holds nine themed discussion forums, including the weekly Exchange of Wisdom — one question, composed for the whole community, answered in your own words.

Can I start my own group?

Yes. Open Circles are member-created — for accountability, shared interests, networking, or simply finding people who get it. Start one from the Groups directory.

Belonging here is something you can build, not just join.

How do events work?

Framed Minds hosts live virtual workshops, circles, and discussions. Some are educational, others experiential. You can attend live or watch replays, depending on your membership.

Events are optional. You choose what feels supportive.

What is Bridges?

Bridges generates a relational report between you and another member — how your Frames meet, where they reinforce each other, and where friction is likely to show up.

It’s purchased per report rather than included in a membership, and can also be unlocked with Growth Points. Both people are members; nothing is generated about someone who hasn’t joined.

What are Inner Cartography and the Framed Origin Map?

Two maps that sit either side of the same question.

Inner Cartography is the inner map — a visual rendering of who you became and the terrain that shaped it.

The Framed Origin Map is the outer map — where you began, and how place features in your story.

Both are reflective instruments, offered as prompts for thought rather than as predictions or measurements.

What are Reflections and Daily Affirmations?

Reflections are short daily exercises and a private journal. You choose what stays private and what you share with the community.

Daily Affirmations are Frame-aware lines that appear on your dashboard each day — grounded language, not motivational hype.

What are Growth Points and credits?

Growth Points accumulate as you engage with the platform — courses, reflections, community, and referring a friend. At a set threshold they convert into Membership Credits, which apply against your subscription.

Credits can also be gifted to another member. Your current balance and history live in your profile.

membership & billing

plans, changes, and money.

the free beta runs through august 16, 2026

Founding members have full access at no cost until then. Paid plans begin after that date, and no one is charged without being asked first — see the beta question below.

current pricing lives on one page

Rather than repeat numbers that change, this section links out. See membership levels for what each plan costs today.

What happens when the free beta ends?

The free beta runs through August 16, 2026. Until then, founding members have full access at no cost.

When it ends, nothing charges automatically. You’ll be asked to choose a plan and confirm before any payment is taken, and you’ll hear from us by email before the date rather than after it.

If you decide not to continue, you don’t need to do anything. Your account simply returns to a signed-out state, and your reflections stay yours — you can come back or delete the account entirely.

Founding beta members will be offered the best pricing we expect to make available.

What’s the difference between Explorer and Navigator?

Navigator is the full experience, and it’s the one we’d point most people toward.

Explorer is a deliberately narrow entry point — core insights and select content, for someone who wants to look around before committing. It works, but it isn’t where the platform actually does its work.

Navigator opens the whole thing: all 48 courses, Echo, the Full Framed Inventory, community and Frame Circles, events, and the complete Stillness library. Almost everything described elsewhere on this page lives at the Navigator level.

You can move up at any time, and the side-by-side comparison is on the membership levels page.

What’s included in Navigator?

Navigator members receive:

  • The full Self-Inventory and both Cartography instruments
  • All 48 Frame courses across the four stages
  • Echo, the reflective AI companion
  • Live and replayable virtual events
  • Community — Frame Circles, Spaces, Open Circles, and The Frame Forum
  • The full Stillness library
  • Reflections, Daily Affirmations, and rewards

Navigator is for those who want continuity, depth, and support over time.

What is Circle Holder?

Circle Holder is an add-on for Navigators who want to create and host gatherings inside Framed Minds — not a separate tier. It requires an active Navigator membership and is billed as an additional layer, monthly or annually, matching your Navigator plan.

Full detail is on the Circle Holder page.

Circle Holder, Circles, For Organizations — what’s the difference?

Three different doors, and it’s worth knowing which one is yours.

  • Circle Holder — for an individual Navigator who wants to host circles and events inside Framed Minds. A monthly add-on to your own membership.
  • Circles — for someone who already holds a group. A team, nonprofit, ERG, ministry, or cohort you can bring into Framed Minds as it already exists, at no cost.
  • For Organizations — for organizations wanting a custom build: tailored curriculum, integrations, and their own environment. This one starts with a conversation, not a checkout.

If you’re unsure, start with Circles. It’s free, and it’s the right fit more often than people expect.

Can I cancel anytime?

Yes. You can cancel your membership at any time from your account page. There are no contracts and no hidden commitments.

Cancelling stops future renewals; your access continues through the end of the period you’ve already paid for.

Do you offer refunds?

Refunds are handled under our published Refund & Returns Policy, which is the authoritative document — please read it before purchasing.

If you’re in the EEA or UK, you also have a statutory right to withdraw within 14 days, subject to the digital-content conditions set out in that policy.

Where do I manage my membership and billing?

Everything — plan changes, payment method, invoices, cancellation — lives under Membership Account when you’re signed in at framedminds.com.

Your membership works across the website and the mobile apps with one account. There’s nothing to purchase twice.

Can I give Framed Minds to someone else?

Yes. Membership Credits can be transferred to another member, and gift codes can be sent by email and redeemed against a membership.

If you’d like to share the platform more broadly, every member also has a personal invite link — see the refer a friend page.

apps & devices

web, iphone, and android.

Can I use Framed Minds on web and mobile?

Yes. Framed Minds runs in any modern browser and as a native app on iPhone, iPad, and Android — so you can engage in whatever way fits your life.

You can start something on one and finish it on the other.

Where do I download the app?

From the app download page, or search “Framed Minds” on the App Store or Google Play. The app is free to download.

Sign in with the same email you use on the web and everything is where you left it.

Will my progress sync between devices?

Yes. Courses, assessments, Echo conversations, reflections, and community activity all live with your account rather than on a device.

How do notifications work?

Nothing is sent until you allow it. Once you do, you can receive a daily affirmation, insights about your Frames, and the weekly wisdom prompt — delivered in your local time.

Each one can be adjusted or turned off in Settings. Turning them all off doesn’t limit your access to anything.

Something isn’t working. How do I report it?

In the app, go to Settings → Report a Bug. On the web, use the contact page or email [email protected].

Including your device, browser or app version, and a screenshot gets it fixed considerably faster.

privacy, data & safety

what we do with what you share.

How is my data handled?

Your reflections and responses are not sold. Data is used to support your experience on the platform, in line with our Privacy Policy.

Because some of what you share here touches on wellbeing, we maintain a separate Consumer Health Data Privacy Policy covering that category specifically, including the consents we ask for before you use Echo or the assessments.

Is Echo really AI? Who processes what I write?

Yes — Echo is an AI assistant, not a human, and replies are AI-generated. That’s stated in the chat interface itself, not just in the policies.

Your messages are processed by third-party AI providers in order to generate a reply, and voice features use a separate speech provider. The current providers are named in the Privacy Policy, which is kept up to date as the stack changes.

You’re asked to consent before you first use Echo, and you can withdraw that consent later.

How long is my Echo history kept?

Your Echo conversation history is retained on your account until you ask for it to be deleted. It isn’t automatically purged on a timer.

Retention for every other category of data is set out in the retention table in the Privacy Policy.

How do I delete my account or my data?

You can delete your account at any time.

On the web: select your profile picture in the top-right corner, then go to Account → Delete Account. You can manage or cancel your membership under Membership Account.

In the app: tap the More menu in the bottom-right corner, go to App Settings → Settings, then scroll down and select Delete Account.

Once deleted, your account and associated data are permanently removed. If you want specific data removed without closing your account — your Echo history, for instance — email [email protected] and we’ll handle it.

Do I have to be 18?

Yes. Framed Minds is for adults 18 and over. You’ll be asked for your date of birth and to confirm your age when you register, and accounts that don’t meet the requirement are removed.

This isn’t a formality — the platform involves an AI companion and reflective content about personal history, and we’ve deliberately scoped it to adults.

Is Framed Minds covered by HIPAA?

No. Framed Minds is not a healthcare provider, health plan, or clearinghouse, and it isn’t a business associate of one — so HIPAA doesn’t apply to it.

Consumer health data laws are the more relevant framework, which is why the separate Consumer Health Data Privacy Policy exists.

What if I’m in crisis?

Framed Minds is not a crisis service, and Echo is not a crisis counsellor. Neither is monitored around the clock.

If you are in immediate danger, experiencing thoughts of harming yourself, or need urgent help, please contact your local emergency services or a crisis line right away. In the US, you can call or text 988 to reach the Suicide & Crisis Lifeline.

Reaching out to a person is not a failure of this work. It’s part of it.

How is the community kept safe?

The community operates under agreed guidelines, and posts can be reported from within the platform. Spaces exist precisely so certain conversations have their own walls.

Circle Holder access — the ability to host gatherings — may be limited or reviewed to protect the emotional integrity of the community.

If you see something that doesn’t belong here, report it or write to [email protected].

Last reviewed July 2026. Where this page and our Terms of Use, Privacy Policy, or Refund & Returns Policy differ, those documents govern.

still wondering

ask us anything we missed.

A person reads every message. If your question belongs on this page, we’ll add it.

You are not broken. You are framed.