frequently asked questions

clarity before you begin.

Framed Minds is built to help you understand your patterns without shame, pressure, or performance. These answers cover what the platform is, how it works, what it costs, and how your information is handled.

the basics

what this is, and what it isn’t.

Is this therapy?

No. Framed Minds is not therapy and not a treatment. It does not diagnose you, and it never tries to “fix” you.

It’s a self-understanding and reflection platform designed to help you recognize the patterns, language, and protective responses that shape how you experience life. Many people use Framed Minds alongside therapy, but it is not a replacement for professional mental health care, and no one here is acting as your clinician.

Who is Framed Minds for?

It’s for people who want clarity, not condemnation. Members tend to be people who:

  • Want to understand why they respond the way they do
  • Are tired of being told they’re “broken” or that something in them needs fixing
  • Value language, insight, and self-awareness over quick hacks
  • Want growth without shame, pressure, or performance

You don’t need to be in crisis, and you don’t need to have everything figured out. You just need curiosity and honesty.

What are Frames, in plain language?

A Frame is a move you learned to stay safe. Here are three of the twelve:

  • The part of you that braces before anyone speaks and keeps watch even at rest. We call that move Guarding. It learned that staying alert kept you from getting hurt. It can make rest hard to find.
  • The part that makes other people’s problems your job before anyone asks. We call that move Rescuing. It learned that being needed kept people close. It can leave little room for what you need.
  • The part that holds on tight to the plan, and checks it twice. We call that move Gripping. It learned that surprises meant trouble. It can make it hard to relax until everything is settled.

Frames are not flaws, diagnoses or types. There are twelve, each named for what it does, and everyone reaches for some combination. A Frame is something you do, not who you are.

Frames help explain why certain reactions, habits or inner stories make sense, given what you’ve lived through. You can read all twelve here.

Why do the Frames have new names?

The Frames used to have nouns for names. A noun sounds like a type of person, and a Frame never was one. So in 2026 we renamed them with verbs, for the move each one makes. What we used to call the Protector is now Guarding. You might notice yourself Guarding in one moment and not in the next. A verb leaves room for that.

Each Frame still rests on the same belief underneath, and your scores are worked out the same way. The names are new, and each move is described more clearly now; the courses were reworded to match. One question in the Introductory Self-Inventory was also made clearer. Here are the new names, with the earlier ones:

  • Guarding (formerly the Protector)
  • Proving (formerly the Performer)
  • Hiding (formerly the Shadow)
  • Shifting (formerly the Mask)
  • Grading (formerly the Judge)
  • Searching (formerly the Seeker)
  • Shrinking (formerly the Child)
  • Gripping (formerly the Controller)
  • Withdrawing (formerly the Isolate)
  • Rescuing (formerly the Fixer)
  • Resisting (formerly the Rebel)
  • Replaying (formerly the Victim)

If you took a Self-Inventory before the change, your report keeps the names it was written with. Nothing in it was changed. Your courses and progress are where you left them, and old links to Frame pages still work.

These names are new. If one doesn’t fit, tell us with the short question on each Frame page and on your Dashboard. Answers are counted without your name.

What happens when I first join?

There’s a gentle path through the beginning, so you’re never dropped into the deep end:

  • The Pact: a short agreement about how we treat each other, asked the first time you post or reply in the community.
  • The Welcome Tour: a brief orientation to where things live.
  • The Welcome Course: six short lessons in the language, pinned first in your courses. Recommended, not required: you can take your Self-Inventory or explore whenever you’re ready.
  • Your Self-Inventory: a structured look at which Frames you reach for most.
  • Activation: a guided handoff into what to do next.

From there, you set the pace.

What happens after the Self-Inventory?

Echo, an AI guide, reads your report back to you. It covers the Frames you reach for most and gives you words to understand them without judgment. It also suggests where to begin: a reflection, a course, a practice or the community.

From there, you choose your pace. Nothing is forced. There’s no “right” order, just a clear starting point. Your report is a snapshot of this season, not a verdict, and it can look different the next time you take it.

Is the Self-Inventory a clinical test?

No. The Frames are a way of noticing, built from practice, not a clinical test. The Self-Inventory is a structured look at which moves you reach for most. It does not diagnose anything. Your report shows how active each Frame is for you right now. It never gives you a label, a type or a verdict.

We ask members whether what they read fits, and we change what does not hold. The names of the twelve Frames are new and still being tested, so if one does not fit what it describes, tell us. Our Science sets out what the work draws on, and what we do not claim.

What happens to what I tell you?

We wrote it down in one place, in plain words: what happens to what you tell us. It covers what we store and what we don’t, and who sees what. It explains that there is no ad tracking on the pages where you answer questions about yourself, and how to leave with your data.

A first glimpse never leaves your browser. Self-Inventory answers are stored so your report can be written, and you can see, download or delete them from Privacy Settings.

If the Frame I pick each day is different from my Self-Inventory, which one is right?

Both, in different ways. Your Self-Inventory is the climate: the patterns it maps in you. The Frame you pick in the Daily Compass is today’s weather. Neither overrules the other.

A daily pick is never a finding, and it is never set against your Self-Inventory. Echo takes it into account lightly, if it fits what you are talking about. Over a month, your picks become your Frame weather: the last 30 days at a glance. Your Frames still come from your Self-Inventory.

Can I retake the assessment?

Yes. The waiting time depends on which Self-Inventory you take.

  • The Introductory Self-Inventory (Explorer) can be retaken every 30 days.
  • The Full Self-Inventory (Navigator) can be retaken every 45 days.

The waiting period is intentional. A little time between looks gives you more to notice, and constant retesting tends to become another form of self-surveillance.

Growth Points don’t change that. A Full Self-Inventory earns points at most once a month, and the 45-day wait always comes first, so points never open a retake sooner. They recognize that you came back to look again, not how often you test yourself.

One fresh start for everyone. Now that the Frames have new names, every member can retake once right away, whatever the waiting time says, to see their Frames in the new words. After that one retake, the usual waiting time applies again. This fresh start doesn’t change which Self-Inventory your membership includes.

Your next available date is always shown on your assessment page.

What if I’m already in therapy or coaching?

That’s completely okay, and common. Many people use Framed Minds alongside therapy or coaching as a way to develop clearer language, notice patterns between sessions, and reflect without pressure.

Framed Minds is designed to sit alongside other forms of support, not replace them. If it’s ever useful, you’re welcome to bring what you find here into a session.

inside the platform

what you actually get.

What is Echo?

Echo is your reflective companion: an AI guide, not a person, and not a therapist. Echo knows the Frame language and something about where you are in your own work, so you can think out loud without re-explaining yourself each time.

Echo won’t analyze what happened to you, push you to disclose, or keep probing when you signal discomfort. If you say you want to stop, Echo stops.

Every Echo conversation carries a visible notice that you’re talking with AI.

How is Echo different from a general AI assistant?

A general assistant starts every conversation from nothing. Echo is part of Framed Minds, so it starts from your Frames. It reads the Frames named in your latest Self-Inventory report and uses the same names you see there. It also knows what your membership includes and what has changed on the platform.

Echo also works inside the rest of the platform. It can open from a Reflection. When you tag it in a forum discussion, it answers there, under your post.

You stay in charge of what Echo keeps. Every conversation carries a visible AI notice, and Echo stops when you say stop. In Privacy Settings you can keep your Echo history for 30 days, 90 days or a year, or delete all of it yourself at any time.

Echo is an AI guide, not a person, and it is not a replacement for professional care.

What are the courses?

Forty-eight guided courses: one for each of the twelve Frames across four stages, Discovery → Focus → Clarity → Mastery. Plus the Welcome Course, pinned first in your list: a good place to start, never a requirement.

You move through them at your own pace, on any device, and your progress follows you.

What is Stillness?

A library of guided audio for settling the body (meditation, breathwork, grounding and sound), organized across eight categories, from grounding and self-compassion to emotional processing and rest.

It’s built for the moment you need it rather than the moment after.

How does the community work?

There are two places people gather.

The Groups directory holds three kinds of groups:

  • Frame Circles: twelve groups, one for each Frame.
  • Spaces: rooms for conversations that need their own walls, including A Space for Women, A Space for Men, and A Space for LGBTQIA+.
  • Open Circles: groups that any member can create.

The Frame Forum holds nine themed discussion forums, including the weekly Exchange of Wisdom: one question, composed for the whole community, answered in your own words.

Can I start my own group?

Yes. Open Circles are member-created, for accountability, shared interests, networking, or simply finding people who get it. Start one from the Groups directory.

Belonging here is something you can build, not just join.

How do events work?

Framed Minds hosts live virtual workshops, circles, and discussions. Some are educational, others experiential. You can attend live or watch replays, depending on your membership.

Events are optional. You choose what feels supportive.

What is Bridges?

Bridges generates a relational report between you and another member: how your Frames meet, where they reinforce each other, and where friction is likely to show up.

Bridges is included with Navigator. On Explorer, a Bridge Report is $9 or 3,000 Growth Points, and it works from the free Introductory Self-Inventory. Both people are members; nothing is generated about someone who hasn’t joined or hasn’t agreed. A Bridge begins with the other person’s yes. Asking is free. They see what is shared and who will read it, and either of you can remove it later.

If people answer Frame Mirror anonymously, what stops one of them saying something cruel?

The people you ask answer a short set of statements about patterns, the ways you tend to show up. On a personal link (friends and family, or one person), they can also add one short line about you, up to 200 characters. They can also answer the question you chose to ask. Team links have no written answers.

Every written line is read by our Kindness Watch before you see it. An unkind line is held back and never shown to you, and you are told that a line was held back. You can also hide any line yourself, and Report sends it to the founder.

So if three people wrote something unkind, none of those lines reach you. You still see their answers to the statements, combined with everyone else’s. Nothing opens until at least three people have answered, and you never see who said what. A one-person link is the exception: that person is told first that you will see their answers with their name.

The anonymity is deliberate. It is what keeps the answers honest.

What do the others at a Frame Table know about me, and what if someone makes me feel unsafe?

The others at your table see your first name and your lead Frame. Never your email, your address or your last name. Every table meets in a public restaurant, always as a group.

Everyone at the table agrees to the same things: be respectful, put no pressure on anyone, and remember Frame Tables are for connection, never dating. You can leave at any time.

If someone makes you feel unsafe, just leave. There is no fee for leaving. Then, during the dinner or after it, use Report a concern on your Frame Tables page.

A member who is reported is paused from tables at once. The founder reviews the report within 48 hours, and if it is confirmed, that member is removed from Frame Tables for good. They are never told who reported them.

If you have paid for a seat and can’t come, cancel at least 24 hours before and you get a full refund. Your seat is included with Navigator while Frame Tables is in its first cities. If that changes, you get 30 days’ notice by email, and any seat you’ve already booked stays included.

If I am on my manager’s Frames at Work team map, how do I know it won’t be used against me?

Each person on a team shares only their display name and the names of their lead and second Frame. No scores, no reports, no answers. The person who hosts the team never sees anyone’s scores.

Nobody is added without a yes. Before you join, you see exactly what will be shared, and you press Join the team. Anyone can leave at any time, and their Frames disappear from the map.

Frames at Work for Teams is never a hiring, screening, rating or performance tool. Our Terms say so too. Nothing shared through it may be used to make or support decisions about hiring, firing, promotion, pay, performance or any other employment matter. No one may ask you to join as a condition of work.

What are Inner Cartography and the Framed Origin Map?

Two maps that sit on either side of the same question.

Inner Cartography is the inner map: a visual rendering of who you became and the terrain that shaped it.

The Framed Origin Map is the outer map: where you began, and how the places you have lived show up in your story.

Both are reflective instruments, offered as prompts for thought rather than as predictions or measurements.

What are Reflections and Daily Affirmations?

Reflections are short daily exercises and a private journal. You choose what stays private and what you share with the community.

Daily Affirmations are Frame-aware lines that appear on your dashboard each day: grounded language, not motivational hype.

What are Growth Points and credits?

Growth Points recognize how you show up: courses, reflections, community, and referring a friend. Every member earns them.

While you’re on a paid membership (Navigator or Circle Holder), 3,000 Growth Points become 1 Membership Credit, at most once every 12 months. One Membership Credit is $9 off a paid monthly subscription. Growth Points earned on free Explorer are recognition only and don’t count toward credits.

Credits can also be given as a Gift. Your current balance and history live in your profile.

membership & billing

plans, changes, and money.

what it costs

Explorer is free, with no card needed. Navigator is $29 a month or $288 a year. See membership levels for everything each plan includes.

What’s the difference between Explorer and Navigator?

Navigator is the full experience, and it’s the one we’d point most people toward.

Explorer is free, and no card is needed. It is a real first step. It includes the Introductory Self-Inventory, which names the Frame leading for you, whichever of the twelve, and Echo reads it back to you. You also get 5 messages a month with Echo, Daily Affirmations, Stillness and a preview of the Discovery courses. Explorers read the community and can post and reply in the Explorers Community group. Navigators take part everywhere.

Navigator is $29 a month or $288 a year, and it opens the whole thing: all 48 courses, Echo without limits, the Full Self-Inventory, community and Frame Circles, events, and the complete Stillness library. Almost everything described elsewhere on this page lives at the Navigator level.

You can move up at any time, and the side-by-side comparison is on the membership levels page.

What’s included in Navigator?

Navigator members receive:

  • The Full Self-Inventory and both Cartography instruments
  • All 48 Frame courses across the four stages
  • Echo, the reflective AI guide, without limits
  • Live and replayable virtual events
  • Community: Frame Circles, Spaces, Open Circles, and The Frame Forum
  • The full Stillness library
  • Reflections, Daily Affirmations, and rewards

Navigator is for those who want continuity, depth, and support over time.

What is Circle Holder?

Circle Holder is an add-on for members who want to create and host gatherings inside Framed Minds, not a separate tier. It works on Explorer or Navigator and is billed as its own subscription, monthly or annually. On Explorer you host gatherings open to everyone, listed on the Community page. With Navigator you can also create Circles and host for one Group or Circle, or for Navigators only. It does not include Navigator courses or Bridges.

Full detail is on the Circle Holder page.

Circle Holder, Circles, For Organizations: what’s the difference?

Three different doors, and it’s worth knowing which one is yours.

  • Circle Holder: for an individual member, on Explorer or Navigator, who wants to host gatherings inside Framed Minds (creating Circles comes with Navigator). A monthly or annual add-on to your own membership.
  • Circles: for someone who already holds a group. A team, nonprofit, ERG, ministry, or cohort you can bring into Framed Minds as it already exists, at no cost.
  • For Organizations: for organizations wanting a custom build: tailored curriculum, integrations, and their own environment. This one starts with a conversation, not a checkout.

If you’re unsure, start with Circles. It’s free, and it’s the right fit more often than people expect.

Can I cancel anytime?

Yes. You can cancel your membership at any time from your account page. There are no contracts and no hidden commitments.

Canceling stops future renewals; your access continues through the end of the period you’ve already paid for.

Do you offer refunds?

Refunds are handled under our published Refund & Returns Policy, which is the authoritative document. Please read it before purchasing.

If you’re in the EEA or UK, you also have a statutory right to withdraw within 14 days, subject to the digital-content conditions set out in that policy.

Where do I manage my membership and billing?

Everything (plan changes, payment method, invoices, cancellation) lives under Membership Account when you’re signed in at framedminds.com.

Your membership works across the website and the mobile apps with one account. There’s nothing to purchase twice.

Can I give Framed Minds to someone else?

Yes. You can give Membership Credits as a Gift. The person you choose receives a one-time Gift Code, which they redeem when they join, upgrade, or change their membership.

If you’d like to share the platform more broadly, every member also has a personal invite link: see the refer a friend page.

apps & devices

web, iphone, and android.

Can I use Framed Minds on web and mobile?

Yes. Framed Minds runs in any modern browser and as a native app on iPhone, iPad, and Android, so you can engage in whatever way fits your life.

You can start something on one and finish it on the other.

Where do I download the app?

From the app download page, or search “Framed Minds” on the App Store or Google Play. The app is free to download.

Sign in with the same email you use on the web and everything is where you left it.

Will my progress sync between devices?

Yes. Courses, assessments, Echo conversations, reflections, and community activity all live with your account rather than on a device.

How do notifications work?

Nothing is sent until you allow it. Once you do, you can receive a daily affirmation, insights about your Frames, and the weekly wisdom prompt, delivered in your local time.

Each one can be adjusted or turned off in Settings. Turning them all off doesn’t limit your access to anything.

Something isn’t working. How do I report it?

In the app, go to Settings → Report a Bug. On the web, use the contact page or email [email protected].

Including your device, browser or app version, and a screenshot gets it fixed considerably faster.

privacy, data & safety

what we do with what you share.

How is my data handled?

Your reflections and responses are not sold. Data is used to support your experience on the platform, in line with our Privacy Policy.

Some of what you share here touches on well-being. So we keep a separate Consumer Health Data Privacy Policy for that kind of data. It includes the consents we ask for before you use Echo or the assessments.

Is Echo really AI? Who processes what I write?

Yes. Echo is an AI assistant, not a human, and replies are AI-generated. That’s stated in the chat interface itself, not just in the policies.

Your messages are processed by third-party AI providers in order to generate a reply, and voice features use a separate speech provider. The current providers are named in the Privacy Policy, which is kept up to date as the stack changes.

You’re asked to consent before you first use Echo, and you can withdraw that consent later.

How long is my Echo history kept?

Your Echo conversation history stays on your account until you delete it. You can delete it any time from Privacy Settings, without deleting your account.

In the same place you can choose to keep Echo conversations for 30 days, 90 days or a year instead. Anything older than your choice is then deleted automatically, once a day.

Retention for every other category of data is set out in the retention table in the Privacy Policy.

How do I delete my account or my data?

You can delete your account at any time.

On the web: select your profile picture in the top-right corner, then go to Account → Delete Account. You can manage or cancel your membership under Membership Account.

In the app: tap the More menu in the bottom-right corner, go to App Settings → Settings, then scroll down and select Delete Account.

Once deleted, your account and associated data are permanently removed. You can also do this from Privacy Settings, where See my data and Download my data show and export everything we hold about you. To remove specific data without closing your account, your Echo history for instance, email [email protected] and we’ll handle it.

Do I have to be 18?

Yes. Framed Minds is for adults 18 and over. You’ll be asked for your date of birth and to confirm your age when you register, and accounts that don’t meet the requirement are removed.

This isn’t a formality: the platform involves an AI companion and reflective content about personal history, and we’ve deliberately scoped it to adults.

Is Framed Minds covered by HIPAA?

No. Framed Minds is not a healthcare provider, health plan, or clearinghouse, and it isn’t a business associate of one, so HIPAA doesn’t apply to it.

Consumer health data laws are the more relevant framework, which is why the separate Consumer Health Data Privacy Policy exists.

I’m going through something heavy right now. Is Framed Minds okay for me, or should I wait?

Framed Minds is a good place to start, including when life feels heavy. You don’t need to be steady first, and you don’t need to wait for things to get easier.

You set the pace. You choose what to read, what to answer and when to stop. The Frames describe patterns many of us learned young, so a page or a course can sometimes stir things up. If it does, put it down, take a breath and come back when you are ready.

If you already see a counselor or a doctor, bring what you notice to them. It sits alongside their work. If you are struggling to get through the day, please reach out to a person you trust as well. Framed Minds is not a crisis service; the answer below says where to turn right away.

What if I’m in crisis?

Framed Minds is not a crisis service, and Echo is not a crisis counselor. Neither is monitored around the clock.

If you are in immediate danger, experiencing thoughts of harming yourself, or need urgent help, please contact your local emergency services or a crisis line right away. In the US, you can call or text 988 to reach the Suicide & Crisis Lifeline.

Reaching out to a person is not a failure of this work. It’s part of it.

How is the community kept safe?

The community is actively moderated. It operates under agreed guidelines, and automated monitoring flags posts that drift toward harm, shaming, or crisis language so a person can review and respond. Posts can also be reported from within the platform, and Spaces exist precisely so certain conversations have their own walls.

Sometimes a post sounds like the person who wrote it may be at risk. Then it is read within minutes, and someone on the Framed Minds team is alerted right away. The post is never hidden, and Echo never answers it. The person who wrote it also gets a private note with crisis lines. We are a small team, and we are not watching around the clock. If you are in danger now, please contact your local emergency services, or call or text 988 in the US.

Circle Holder access (the ability to host gatherings) may be limited or reviewed to protect the emotional integrity of the community.

If you see something that doesn’t belong here, report it or write to [email protected].

Last reviewed October 2026. Where this page and our Terms of Use, Privacy Policy, or Refund & Returns Policy differ, those documents govern.

still wondering

ask us anything we missed.

A person reads every message. If your question belongs on this page, we’ll add it.

You are not broken. You are framed.