Terms of Use

Welcome to Framed Minds.

These Terms of Use (the “Terms”) are a legal agreement between you (“you”, “your”) and Framed Minds, LLC (“Framed Minds,” “we,” “us,” “our”). They govern your access to and use of:

• The Framed Minds website and any subdomains
• Our mobile applications, including those distributed through the Apple App Store and Google Play
• Our courses, programs, assessments, memberships, and related materials
• Our custom AI assistant, Echo
• Any other products or services we make available (collectively, the “Services”)

How you accept these Terms

You accept these Terms by affirmatively agreeing to them when you create your account. Before you first post, reply or send a message in the community, we also ask you to accept the Framed Minds Pact, our community agreement about how members treat each other. The Pact adds to these Terms; it does not replace them. Continued use of the Services also constitutes acceptance. If you don’t agree, please do not use the Services.

If you have any questions about these Terms, you can contact us at [email protected].

For a plain-words summary of what happens to what you tell us, see What happens to what you tell us. These Terms and our Privacy Policy are the full version and control if anything differs.

1. Who we are

Framed Minds, LLC
11816 Inwood Rd #1555
Dallas, TX 75244
Email: [email protected]

Framed Minds is an educational and personal-development platform. We provide tools, content, and experiences to help you explore your inner world. We do not provide medical, psychological, psychiatric, or crisis services.

2. Eligibility

You may use the Services only if:

• You are at least 18 years old (or the age of legal majority in your jurisdiction, whichever is higher);
• You have the legal capacity to enter into a binding contract; and
• You are located in the United States, the European Economic Area, the United Kingdom, or Switzerland. If you access the Services from anywhere else, you do so on your own initiative and are responsible for compliance with local law; features may be unavailable and we may restrict access.

If you are a consumer in the EEA, the UK, or Switzerland, nothing in these Terms limits the rights you have under mandatory local consumer-protection and data-protection law — see Sections 20 and 23, our Privacy Policy (Section 14), and our Refund & Returns Policy (your 14-day right of withdrawal).

Individual use only — no organizational or clinical use

Framed Minds accounts are personal accounts for your own individual development. Apart from Frames at Work for Teams (Sections 5 and 11), we do not offer organizational, employer, or practitioner accounts. Without a separate written agreement signed by Framed Minds, you may not use the Services on behalf of an organization, and in particular: healthcare providers, therapists, counselors, coaches, and similar professionals may not provision accounts for patients or clients, direct a patient’s or client’s use of the Services, receive member information, or use Framed Minds as part of patient or client care. Framed Minds is not a HIPAA covered entity or business associate and does not accept protected health information in that capacity.

No exceptions for minors

Framed Minds is an adult platform. No part of the Services — including courses, assessments, community features, Bridges reports, events, or Echo — may be used by, or on behalf of, anyone under 18. This applies regardless of supervision, consent, or involvement by a parent, guardian, or other adult. Specifically:

• You may not create or maintain an account on behalf of a person under 18.
• You may not use your own account to run assessments, generate reports, or interact with Echo on behalf of, or in relation to, a specific person under 18.
• You may not allow a person under 18 to access or use your account, directly or indirectly.

Age attestation

During registration, you are required to attest that you are at least 18 years old. Providing false information about your age, or allowing a person under 18 to access or use your account, is a material breach of these Terms and may result in immediate suspension or termination of your account without refund.

Notice and enforcement

If we receive notice, a report, or other information indicating that an account holder is under 18, or that an account is being used by or on behalf of a person under 18, we reserve the right to immediately suspend or terminate that account and delete all associated personal data, in accordance with our Privacy Policy and applicable law. We may also, where we believe it appropriate, cooperate with relevant authorities.

3. No professional services / no emergency support

Framed Minds and Echo do not provide:

• Therapy, counseling, or mental health treatment
• Medical advice, diagnosis, or treatment
• Legal, financial, or other regulated professional advice
• Emergency or crisis intervention services

All content, assessments, AI responses, and materials are for educational and informational purposes only. They are not a substitute for professional advice, diagnosis, or treatment.

Framed Minds is not a crisis service, and no one watches the platform around the clock. Two things do happen, and we describe them so you know their limits. First, when something you write to Echo shows signs that you may be at risk, Echo stops the reflection and gives you crisis contacts, as set out in our published Echo crisis protocol. That reply is fixed, not written by the AI, and it depends on Echo recognizing the signs, which it may not. Second, our Kindness Watch may notice signs of risk in public community posts and in Frames at Work team conversations; when it does, it sends the writer a private note with crisis resources, and a person on our team may reach out. It does not read private messages, reflections or Echo conversations, and it can miss things. Beyond these steps, we do not undertake to detect, monitor or respond to emergencies, and we do not contact emergency services on your behalf. If you or someone else is in danger, contact the services above directly. You are solely responsible for seeking appropriate professional help when needed, and for how you choose to use the information you receive through the Services.

4. Accounts and security

To access certain features, you may need to create an account.

You agree to:

• Provide accurate, current information (including your age)
• Keep your login credentials confidential
• Not share your account or login credentials with any other person, and in particular not with any person under 18
• Notify us promptly at [email protected] if you suspect unauthorized use of your account

You are responsible for all activity that occurs under your account.

We may suspend or terminate your account if we receive notice of, or otherwise identify, conduct that violates these Terms, the Pact, or our community guidelines, or that causes or threatens harm to other members, third parties, or the platform.

5. Payments, memberships, and refunds

Some parts of the Services require payment. Explorer is free. What we currently sell: paid memberships (Navigator, monthly or annual), the Circle Holder add-on (a separate monthly or annual subscription on Explorer or Navigator, which renews until you cancel it, even if your Navigator membership ends), Bridges reports (one-time, $9 or 3,000 Growth Points on Explorer; included with Navigator), Stillness sessions (one-time, including sessions created by independent Stillness Keepers), paid events (operated by Framed Minds or hosted by independent Circle Holders), Frames at Work team plans (monthly or annual), Frame Table seat fees (where they apply), and individually purchased courses or digital content where offered.

• Prices, payment options, and access details will be shown at checkout.
• By completing a purchase, you authorize us and our payment processor (Stripe) to charge your selected payment method. All purchases are made on our website; our mobile apps do not offer in-app purchases.
• Taxes may be added based on your billing address and applicable laws.

Auto-renewal of memberships

Memberships renew automatically. When you subscribe to a Framed Minds membership (such as Navigator or the Circle Holder add-on), we disclose the price, the billing frequency, and the renewal terms before you are charged, and we obtain your express, affirmative agreement to those terms at checkout — separately from your acceptance of these Terms. Your subscription will then automatically renew at the end of each billing period (monthly or annual, as applicable) at the then-current price, unless you cancel before the renewal date.

You may cancel your membership at any time from your Membership Account page, on the website or in the Framed Minds mobile app. When you cancel Navigator, you choose between moving to free Explorer when your paid time ends and canceling completely, then you confirm. You don’t need to talk to anyone, and canceling is at least as easy as signing up. Cancellation takes effect at the end of your current billing period — you will retain access to your membership benefits until that date. We do not provide prorated refunds for partial billing periods unless otherwise required by applicable law or provided in our Refund & Returns Policy.

If we change the price of your membership, we will notify you in advance (by email or in-app notification), and where required by law we will obtain your affirmative consent before the new price takes effect. You will always have the opportunity to cancel before a new price applies.

Our mobile apps do not sell anything

The Framed Minds apps for iOS and Android are access apps: they let you use your membership, but they contain no in-app purchases. All purchases and billing run through your Framed Minds account on our website, and this section and our Refund & Returns Policy govern every purchase on every device. Neither Apple nor Google is a seller of record for any Framed Minds purchase, and no app store billing terms apply.

Marketplace content — Stillness Keepers and Circle Holder events

Some paid content and events are created or hosted by independent members: Stillness Keepers (who create guided Stillness sessions) and Circle Holders (who may host paid events). For every such purchase, Framed Minds is the seller: we process your payment, our Refund & Returns Policy governs your refund, and requests come to us — not to the creator. At the same time, Keepers and Circle Holders are independent creators, not employees or agents of Framed Minds: their sessions and events are their own expression, are not professional or clinical services (Section 3 applies fully), and are not individually reviewed or endorsed by Framed Minds, though creators must meet our content and conduct standards and we may remove content or events that violate them. Creators participate under our Host Agreement. Selling or soliciting outside these official marketplace features remains prohibited under Section 7.

Apple App Store – additional terms

If you access the Services through an app obtained from the Apple App Store, you acknowledge and agree that:

• These Terms are between you and Framed Minds only, and not with Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide any maintenance or support for the app.
• To the maximum extent permitted by law, Apple has no warranty obligation with respect to the app, and any claims relating to the app are governed by these Terms.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
• You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list.

Free and paid access

Explorer is a free membership. It requires no payment details and can be used at no charge for as long as you like. Navigator and the Circle Holder add-on are paid subscriptions. Some paid memberships may be offered with a free trial or promotional code. We will show the trial length, the price that follows, and the renewal terms before you start, and you will be charged only after you take an affirmative step and agree to them. If you cancel before a trial ends, you will not be charged.

Growth Points, Membership Credits, and gift codes

Growth Points, Membership Credits, and gift codes have no cash value. How they are earned and redeemed, and any limits, are governed by the terms shown when you earn or redeem them.

Refunds

Our current refund and cancellation rules are described in the Refund & Returns Policy, which is incorporated into these Terms by reference. Please review it carefully before purchasing. In the event of any conflict, the more protective and specific refund terms shown at checkout will control.

Team plans (Frames at Work for Teams)

A Navigator member can host up to three teams. A team of up to five people is free. A Team plan (up to 12 people, $49 a month or $490 a year) or a Team Plus plan (up to 30 people, $99 a month or $990 a year) is billed to the member who created the team and renews automatically each month or year until canceled. Canceling a monthly plan stops the next renewal, and the plan runs to the end of the month you paid for, with no refund. Canceling an annual plan ends it that day, and we refund half of the unused whole months of that year (a month that has started counts as used), or the full charge if you cancel within 14 days of it. The refund goes back to the card you paid with, automatically. A team plan requires an active Navigator membership and ends at the same time if that membership ends, with the same refund for an annual plan. When a plan ends, your teams stay open on the free plan. Members who join a team do not pay for it.

Affiliate Credits

If someone you invited becomes a paying member, you earn Affiliate Credits equal to 11% of each membership or purchase payment that member makes on our website in the 12 months after their first paid charge. Team plans, Frame Table seat fees and gathering tickets do not earn credits. A credit is pending for 30 days, then becomes available. A refund or chargeback of the underlying payment reverses the credit. You can apply available credits to your own Framed Minds bill, or request a PayPal payout once you have $25 or more; we review and pay payout requests. Affiliate Credits have no cash value until paid, are separate from Membership Credits and Growth Points, and are never a promise of income.

Host earnings (Stillness Keepers and Circle Holders)

Stillness Keepers keep 60% of each paid Stillness session they create, and Circle Holders keep 80% of each paid gathering ticket, unless we agree a different share with you in writing. Only Navigator members may charge for sessions or gatherings. Earnings become available after a hold of up to 7 days (for a gathering, 7 days after it ends). If a sale is later refunded or disputed, we take back your share, from your balance or from future earnings. If you have connected a Stripe account, available earnings are sent to it automatically; otherwise you can request a PayPal payout of $25 or more. Hosting is not employment or a partnership, and earnings are not a guarantee of income. Our Host Agreement also applies.

Tax details for payouts

If the Affiliate Credits and host earnings paid to you in a calendar year together pass $2,000, we pause PayPal and manual payouts until you give us the tax details we are required to collect. You are responsible for reporting and paying any tax on what you receive.

Balances when an account ends

If you close your account, you can ask for a payout of any available balance of $25 or more before you do; smaller balances, and credits or earnings still on hold, end with the account. If we end your account for a breach of these Terms, unpaid credits and earnings may be forfeited where the law allows.

6. Intellectual property & license to use the Services

Everything within the Framed Minds universe—including but not limited to:

• The Frames model, methods, frameworks, assessments, scoring logic, and questions
• Echo’s prompts, conversational flows, and personality
• Course content, videos, audio, meditations, exercises, text, graphics, logos, icons, and design
• The Framed Minds name, logo, brand assets, and look & feel

is owned by Framed Minds, LLC or our licensors and is protected by copyright, trademark, and other laws.

Your license. Subject to these Terms and your payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for your own personal, non-commercial use.

Except as expressly allowed by these Terms or otherwise permitted or required by applicable law, you may not:

• Copy, reproduce, record, distribute, publish, or publicly display our content without written permission
• Share course materials, assessments, or account access with anyone else
• Reverse-engineer, decompile, or attempt to discover the underlying logic of our assessments, scoring, or Echo’s configuration
• Use any part of the Services—including Echo’s outputs, Frames, assessments, or course content—to create competing products, training data, or derivative tools
• Remove copyright, trademark, or other proprietary notices

Nothing in this Section prevents you from preserving or using your own content or records of your own account as allowed or required by law, including in a legal proceeding. If you wish to license or reference our content for professional or commercial use, contact [email protected].

7. Your content and the licenses you give us

You retain ownership of everything you create on Framed Minds. The license you grant us depends on the kind of content, because we treat public posts very differently from your private inner work:

Public community content (posts, comments, forum topics)

You grant Framed Minds a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, adapt (for formatting), and distribute this content as reasonably necessary to operate, display, moderate, secure, and improve the community features.

Private content (Echo conversations, assessment responses, reflections, journals, and private messages)

You grant Framed Minds only the limited license necessary to host, store, process, transmit, secure, and display this content back to you (and, for private messages and Bridges reports, to the member you direct it to), and to operate the features you use, as described in our Privacy Policy and Consumer Health Data Privacy Policy.

Promotional use requires your separate permission — always

We will never use your community posts, reflections, assessment content, Echo conversations, name, or likeness in testimonials, advertising, case studies, or any other promotional material without your separate, express, written authorization for that specific use. The licenses above do not include promotional use.

Community conduct

You agree not to upload, post, or share any content that is:

• Illegal, abusive, harassing, hateful, or discriminatory
• Sexually explicit, exploitative, or otherwise inappropriate for a personal-development community
• Intended to promote self-harm or harm to others
• Violating someone else’s intellectual property or privacy rights
• Containing viruses, malware, or other harmful code
• Soliciting, advertising, or promoting unrelated products or services without our prior written consent
• Sharing another member’s personal information, assessment results, or private communications without their consent

Moderation and enforcement

We may, at our sole discretion, remove, edit, or restrict visibility of any content that we believe violates these guidelines or is otherwise harmful to the community.

Repeated or serious violations — including but not limited to harassment, hate speech, threats of harm, doxxing, or sharing other members’ private information — may result in immediate account suspension or permanent termination, without prior warning and without refund.

We are not obligated to monitor all content, but we reserve the right to do so. Our community is built on safety, compassion, and mutual respect — and we will protect that environment.

Copyright complaints (DMCA)

We respect intellectual property rights and expect our members to do the same. If you believe content on the Services infringes your copyright, send a written notice to our designated agent at [email protected] with “DMCA Notice” in the subject line, including:

• Your physical or electronic signature;
• Identification of the copyrighted work you claim has been infringed;
• Identification of the allegedly infringing material and where it is located on the Services;
• Your contact information (name, address, email);
• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

We will respond to valid notices in accordance with the Digital Millennium Copyright Act, including by removing or disabling access to allegedly infringing material and, where appropriate, terminating the accounts of repeat infringers. If you believe your content was removed in error, you may submit a counter-notice to the same address.

8. How we use your data with AI — in plain terms

Because Framed Minds is an AI-supported platform, we want the data rules to be unmistakable:

• To serve you: your Echo messages, assessment responses, and what you write in other reflective features (such as Inner Cartography and daily check-ins), and our review of public community posts, are processed by third-party AI providers (currently OpenRouter and Anthropic, whose Claude models may also be served through Amazon Bedrock or Google Vertex AI, with OpenAI as a backup) to generate Echo’s replies, your results and those features, as described in detail in our Privacy Policy (Sections 5 and 10).
• Not to train general AI models: we do not permit our AI providers to use your content to train their general-purpose models, and we do not sell or license your content as AI training data to anyone.
• Not for our own model training without consent: we do not use your identifiable Echo conversations, assessment responses, reflections, or private messages to train or fine-tune AI models, or for research or product development, without your separate, express consent. Aggregated or de-identified data (which does not identify you) may be used to improve the platform.
• Not for advertising: none of this content is used for or shared with advertising partners. Ever.

Your separate Echo & Assessment consent (see our Consumer Health Data Privacy Policy) governs this processing and can be withdrawn at any time.

9. Echo (AI assistant) – important limitations

Echo is an artificial intelligence system, not a human being, and is identified as AI throughout the Services. Content generated by Echo — including chat replies, assessment summaries, insights, and generated meditation audio — is AI-generated. This disclosure is provided consistent with Article 50 of the EU Artificial Intelligence Act for members in the European Union, and because we believe you should always know when you are talking to a machine.

While you talk with Echo, a line saying “You’re talking with Echo, an AI” stays on the screen. A notice says it again when a session starts and at least every three hours while you keep talking. Echo is not a person, a therapist, a counselor or a crisis service, and it is not available to anyone under 18. If what you write suggests you may be at risk, Echo follows our published crisis protocol. We keep a count of how often that happens, without your words.

Echo is available only to registered adult users (18+). You may not use Echo, or permit Echo to be used, on behalf of or in relation to any person under 18. Doing so is a material breach of these Terms.

Echo is a custom AI assistant powered by third-party technology (large language models). When you interact with Echo:

• Your messages, recent conversation history, and relevant context (such as your first name and assessment results) are processed by our AI providers to generate responses, as described in our Privacy Policy.
• AI outputs may be inaccurate, incomplete, or inappropriate. They are generated probabilistically and may not have been reviewed by a human.
• Your conversations are stored by Framed Minds, are accessible to authorized personnel, are not legally privileged, and may be subject to legal process — see our Privacy Policy, Sections 7 and 8.

By using Echo, you agree that:

• You will not rely on Echo for medical, mental health, legal, financial, or other professional advice or emergencies.
• You understand Echo is a space for personal reflection, and that what you share — which may include emotional, relational, and health-related information — is handled as described in our Consumer Health Data Privacy Policy. Please do not share credentials or identifiers with no reflective purpose, such as passwords, full financial account numbers, or government ID numbers.
• If you share information about another person (a partner, family member, friend, or colleague), you represent that you do so lawfully, and you agree not to submit another person’s private, sensitive, or health information beyond what is reasonably necessary for your own reflection. Never submit information about a person under 18.
• You understand that Echo is not a human, not a therapist, and not your clinician or advisor.
• You are responsible for how you interpret and act on Echo’s responses.

To the fullest extent permitted by law, Framed Minds is not liable for any decisions or actions you take based on Echo’s outputs.

10. Assessments and results

Our assessments, quizzes, and tools are designed for self-reflection and education.

They:

• Do not provide a diagnosis or treatment plan
• Do not replace an evaluation by a licensed professional
• May evolve over time as we refine our models and questions

You understand that your results are estimates and reflections, not fixed labels. Use of your assessment data is governed by Section 8, our Privacy Policy, and our Consumer Health Data Privacy Policy.

11. Community spaces and private messages

The community conduct rules in Section 7 apply everywhere on the platform, including private messages between members. In addition:

• Treat private messages as private: do not share, screenshot for redistribution, or republish another member’s private messages, assessment results, or personal information without their consent.
• Do not use private messages to harass, solicit, proposition, market to, or pressure other members.
• We do not monitor private messages in the ordinary course, but we may access them in response to a report, a safety concern, suspected abuse, or legal process, and we may act on violations.
• Members are not Framed Minds representatives. Advice or support exchanged between members — including within circles and events — is peer conversation, not professional guidance.

Frame Mirror

Frame Mirror lets you send private links to people who know you so they can answer short statements about you. Send links only to adults (18 or over) who know you and who you think would be glad to answer. Do not use Frame Mirror to collect information about anyone else, to pressure anyone, or to find out who said what; results are combined for that reason, except for a “one person” link, where the person answering is told first that you will see their name. Written answers are checked for kindness before the person they describe sees them; we may hold back or remove an answer that is unkind, and you can hide or report any answer you receive.

Bridges

A Bridge is created with another member and only with their approval. Asking is free; if they do not answer within 14 days, the request expires. Either of you can remove a Bridge at any time; it is then deleted for both of you, including any share links.

Frames at Work for Teams

Joining a team shares only your display name and your lead and second Frame with that team, after you say yes, and you can leave at any time. It also adds you to the team’s private conversation, which only the people on the team can see. What you post there follows these Terms like any other post, and our Kindness Watch reads it. Frames at Work for Teams, and anything shared through it, may not be used to make or support decisions about hiring, firing, promotion, pay, performance or any other employment matter, and no employer, manager or team member may ask you to join as a condition of work.

12. Events — participation, recordings, and assumption of risk

• Hosts. Events may be operated by Framed Minds, hosted by independent Circle Holders, or jointly presented. The event listing identifies the host. Circle Holders are independent members, not employees or agents of Framed Minds.
• Participant conduct. The community conduct rules apply at all events, virtual or in person. Hosts may remove participants who violate them.
• Recordings and photography. Some events are recorded or photographed. If so, the event listing or registration flow will say so, and by attending a recorded event you consent to being included in the recording for the purposes described there. Virtual event recordings may be made available to other members where the listing says so.
• Assumption of risk. Participation in events — especially in-person events and any event involving movement, breathwork, or physical activity — carries inherent risks. You participate voluntarily and at your own risk, and you are responsible for determining that participation is appropriate for you. Certain events may require you to sign a separate event waiver or agreement, which will control for that event.
• Emotional content. Events may involve vulnerable sharing. What other participants share at events is their personal expression, not Framed Minds content, and you agree to respect other participants’ privacy.
• Refunds and transfers for paid events are governed by our Refund & Returns Policy.

Frame Tables (dinners in your city)

Frame Tables are for members aged 18 and over. A table of four to eight members meets in a public restaurant, always as a group and never one on one; Frame Tables are for connection, not a dating service. Framed Minds, with the help of our AI booking assistant, chooses the venue and sets the format, but does not run the restaurant. Each person pays for their own food and drink. If a seat fee applies, it is shown once a restaurant is confirmed, before you pay; seat fees, payment windows and refunds follow our Refund & Returns Policy. Treat everyone at the table with respect: harassment, discrimination, pressure, intoxication that affects others, or contacting someone who has declined means removal from Frame Tables and may mean removal from Framed Minds. You attend by your own choice and at your own risk, and Framed Minds is not responsible for the venue, your travel, or what other members say or do. You can leave a table at any time, with no fee. If something feels wrong, leave, and use Report a concern on your Frame Tables page, during or after the evening (or write to [email protected]). When a member is reported, we pause their Frame Tables access at once and review the report within 48 hours; if we confirm it, they are removed from Frame Tables for good. We never tell the member who reported them. Once your table is set, the other members at it see your first name and your lead Frame, and nothing else from your Self-Inventory, answers or reports. They never see your email, address or last name. After the evening, if you and another member both said you’d like to stay in touch, each of you sees a link to the other’s community profile.

13. Third-party services, links, and content

The Services rely on and may link to third-party services — for example, app stores, payment processors, video conferencing for virtual events, content delivery, and the AI providers described in Section 8. Third-party services are governed by their own terms and privacy policies, and we are not responsible for third-party services, websites, or content. A link from Framed Minds is not an endorsement.

14. Feedback and suggestions

We love hearing your ideas. If you send us feedback, suggestions, or ideas about the Services (through beta feedback tools, surveys, email, or otherwise), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation. Feedback does not include your Echo conversations, assessment responses, reflections, or private messages — those remain governed by Sections 7 and 8.

When you answer a question about a Frame’s name (for example “fits” or “not quite”, or a better word you type), you let us use your answer to choose and improve our names, including using a word you suggest as a name. We store these answers without your account, name or IP address, so we cannot tell which answer was yours. We will not quote your words publicly or in marketing, and we only ever report them as counts.

15. Prohibited uses

You agree not to:

• Use the Services for any unlawful purpose
• Provide false or misleading information about your age or identity during registration
• Allow a person under 18 to access or use your account, directly or indirectly
• Use the Services, including Echo or any assessment, on behalf of or in relation to a specific person under 18
• Attempt to gain unauthorized access to any part of the Services or related systems
• Use automated tools (bots, scrapers, crawlers) to access the Services without our prior written consent
• Circumvent or disable security, age-verification, or access controls
• Use the Services to train or improve any AI model or dataset without our explicit written permission

16. Service availability, maintenance, and changes to features

We work to keep Framed Minds available, but we do not guarantee uninterrupted access. The Services may be unavailable during maintenance, updates, or events outside our control. We may add, modify, or discontinue features (including beta features) at any time. If we permanently discontinue a paid feature that is material to your membership, we will provide reasonable advance notice and, where appropriate, a prorated refund or credit as described in our Refund & Returns Policy.

17. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• Any particular result or outcome will arise from using the Services
• All information or content will be accurate, complete, or up-to-date

You use the Services at your own risk.

18. Limitation of liability

To the fullest extent permitted by law:

• Framed Minds and its owners, officers, employees, contractors, and partners will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of the Services.
• Our total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount you paid to us for the Services in the six (6) months prior to the event giving rise to the claim.

The limitations in this Section do not apply to liability arising from our gross negligence or willful misconduct, or to any other liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you; in that case, the limitation will apply to the maximum extent permitted by law.

19. Indemnification

You agree to indemnify, defend, and hold harmless Framed Minds and our officers, employees, contractors, and agents from and against any third-party claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms (including any breach of our eligibility or age requirements)
• Your violation of any law or third-party right

20. Dispute resolution — arbitration agreement & class action waiver

Please read this section carefully. It requires you and Framed Minds to resolve disputes through binding individual arbitration and waives the right to a jury trial and the right to participate in class actions. This section does not apply to consumers in the EEA, the United Kingdom, or Switzerland — see “Consumers in the EEA, UK, and Switzerland” below.

Consumers in the EEA, UK, and Switzerland

If you are a consumer habitually resident in the European Economic Area, the United Kingdom, or Switzerland, this arbitration agreement and the class action waiver do not apply to you. You may bring claims in the courts of the country in which you reside, and you retain all rights and remedies available under the mandatory consumer law of your country of residence. You may also be entitled to use an alternative dispute resolution (ADR) body in your country; a list of certified consumer dispute resolution bodies in EU Member States, Norway, and Iceland is maintained by the European Commission at consumer-redress.ec.europa.eu. (The former EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.) We do not commit in advance to participate in ADR proceedings except where required by law, but we will always try to resolve your concern directly first.

Informal resolution first

Before filing any formal dispute, you agree to contact us at [email protected] and attempt to resolve the matter informally for at least thirty (30) days. Most concerns can be resolved quickly this way.

Binding arbitration

If we cannot resolve a dispute informally, you and Framed Minds each agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including their formation, performance, or breach) will be resolved through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court. The arbitrator — and not any court — will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable.

The arbitration will take place in Dallas County, Texas, unless you and we agree otherwise or the AAA rules provide for a different location. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver

You and Framed Minds each agree that disputes will be resolved on an individual basis only. Neither you nor we may participate in a class action, class arbitration, or other representative proceeding. The arbitrator may not consolidate more than one person’s claims.

Exceptions

Either party may bring a claim in small claims court (if the claim qualifies) or seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights, without first engaging in the informal dispute resolution process described above.

Opt-out

You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, the Governing Law provision below will apply.

21. Termination and data export

You can close your account yourself at any time from your Privacy Settings page, on the web or in the app. It takes a confirmation and nothing more, and closing it cancels every paid plan at the same moment. You can also write to us at [email protected], but you don’t need to.

We may suspend or terminate your access to the Services, in whole or in part, at any time, including for:

• Violation of these Terms, the Pact, or our community guidelines
• Violation of our eligibility or age requirements, including providing false age information, allowing a person under 18 to access or use your account, or using the Services on behalf of a person under 18
• Conduct reported to us or otherwise identified that harms or threatens other members, third parties, or the integrity of the platform
• Extended inactivity, at our discretion and with reasonable notice
• Requests from law enforcement or government agencies

If we terminate your paid membership without cause (that is, for reasons other than your breach of these Terms), we will refund the prorated, unused portion of the fees you prepaid for the current billing period.

Exporting your content. You can export your Echo conversation history from within the platform (as a PDF) at any time while your account is active, and you may request a copy of your personal data through the process in our Privacy Policy. If you plan to close your account, please export anything you want to keep first — after deletion, we may be unable to recover it.

Upon termination, your right to use the Services will cease immediately. We will handle personal data associated with your terminated account in accordance with our Privacy Policy.

22. Changes to the Terms

We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page and, where required, provide additional notice (such as via email or in-app notification). For material changes, we may ask you to affirmatively accept the revised Terms before continuing to use the Services. Your continued use of the Services after changes become effective means you accept the revised Terms.

23. Governing law

These Terms are governed by the laws of the State of Texas, United States of America, without regard to conflict of law principles.

If you are a consumer in the EEA, the UK, or Switzerland: the choice of Texas law does not deprive you of the protection of provisions that cannot be derogated from by agreement under the law of the country where you habitually reside, and you may bring proceedings in the courts of that country. Section 20’s arbitration agreement does not apply to you.

To the extent that a dispute is not subject to arbitration under Section 20, it will be resolved in the state or federal courts located in Dallas County, Texas, and you consent to personal jurisdiction in those courts.

If the law of your place of residence grants you mandatory consumer rights that cannot be waived, these Terms do not limit those rights; where such rights are waivable and you have validly agreed to these Terms, these Terms apply to the fullest extent permitted.

24. Electronic communications and signatures

By using the Services, you consent to receive communications from us electronically — including agreements, disclosures, notices, receipts, and renewal reminders — by email, in-app notification, or posting on the Services, and you agree that electronic communications satisfy any legal requirement that a communication be in writing. You agree that your electronic acceptance of these Terms, the Pact, checkout terms, and consents constitutes a valid signature and binding agreement under the U.S. E-SIGN Act and applicable state law. Keep your email address current; notices sent to the email on your account are effective when sent. You may request paper copies of legal notices, or withdraw consent to electronic delivery, by emailing us — though withdrawing may prevent continued use of the Services.

25. General provisions

• Entire agreement; order of precedence. These Terms, together with the Framed Minds Pact (once you have accepted it), the Privacy Policy, the Consumer Health Data Privacy Policy, the Refund & Returns Policy, any consents you provide, and any terms presented at checkout or for a specific event, are the entire agreement between you and Framed Minds regarding the Services. If documents conflict, the order of precedence is: (1) specific terms shown at checkout or for a specific event; (2) the Refund & Returns Policy; (3) the Consumer Health Data Privacy Policy and Privacy Policy (for data matters); (4) these Terms.
• Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force. If the class action waiver in Section 20 is held unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and the arbitration agreement remains in effect for all other claims.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later. Any waiver must be in writing and signed by Framed Minds.
• Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, acts of government, labor disputes, internet or utility failures, and failures of third-party providers.
• Survival. Sections 6 (Intellectual Property), 7 (Your Content, as to licenses granted), 8 (AI Data Use), 17 (Disclaimers), 18 (Limitation of Liability), 19 (Indemnification), 20 (Dispute Resolution), 23 (Governing Law), and this Section 25 survive termination of these Terms or your account.
• Export controls and sanctions. You may not use the Services in violation of U.S. export control or sanctions laws, and you represent that you are not located in an embargoed country and are not on any U.S. Government restricted-parties list.
• Headings and interpretation. Headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.”

26. Accessibility

We want Framed Minds to be usable by everyone. If you encounter an accessibility barrier or need an accommodation, contact us at [email protected] with “Accessibility” in the subject line, and we will work with you in good faith.

27. Contact

For questions about these Terms, you can reach us at:

Email: [email protected]
Mailing address: 11816 Inwood Rd #1555, Dallas, TX 75244